Originally Posted by Aventine

They have a lot of feedback and now it's up to the GM and department heads to get it right. I won't be around to find out if they do.



This is the rare situation where I disagree. It was so bad that I would have wanted points too if the hotel had a loyalty program. The comped stay doesn't make up for 13 hours of sinus pressure, and a wasted Friday night/Saturday morning.



I'm actually really astonished that a career, 2nd generation hotelier let his hotel open like this. The in-room breakfasts can get better quickly but they should have been good from the start.

Two career Four Seasons men dropped the ball. There isn't even the excuse that they were outsiders like the Aman Tokyo GM.