Originally Posted by PUCCI GALORE

I am travelling to Turkey to join friends on a trip. I am flying with my own airline to IST and then by Turkish Airlines to ADB. I booked and paid weeks ago.

Today I received a mail to tell me (in Turkish) that the flight time had changed from 13.05 to 14.05. This would be fine but for the fact that it will give us only a 1hr 25 min margin to connect. We are hand luggage only.

To my mind this is an IRR and I called to get the flight moved forward rather than back. I was passed to the Domestic desk who told me that the ticket could not be changed. I accept that this would normally be the case but this change is not being requested or instigated by me. I am being told that it is a winter time change I am unsure if this means the time in Turkey, or a winter schedule.

I am being told by the International desk that this can be done, and the domestic desk refuses. I am left with no alternative but to buy fresh tickets as I am making no progress. In fairness, the tickets are very cheap (TL158 for two) so rather than mess about I have bought them. I am, however, far from pleased.

The agent told me to "see someone at the airport" as no supervisors were present - this I intend to do. Can you very kindly suggest what else - if anything - I can do? I have joined the Miles & Smiles club if the helps (which I doubt).

There are far worse things that happen but I am rather in Catch22 situation. Any help will be gratefully appreciated.