While I'm often willing to give Frontier the benefit of the doubt over the Yahoos who obviously haven’t read anything and expect a $1 + (Fees and Taxs) fare to include First Class amenities. I do expect them to be able to consistently articulate the policy, which in this case they haven't.

I posted a link to this discussion to @FrontierCare and expect a response tomorrow. I have also sent an "form mail" complaint. Those seem to take about 2 weeks for a response. I intend to carry this further even though I have not yet been harmed.

I am also active in the Southwest forum and recently I discovered that a long time ambiguity in one of their policies had been resolved, in the passengers favor.

I'm not yet willing to ascribe Frontiier's failings to malice. Several of my irriataing failures have been resolved silently, including including the word "Elite" on my wife's Boarding Passes. That failure has resulted in her being denied upgrading to "Stretch Seating" at the gate and entering the "Express" security line at the airport.

All of that said I likely wil not be flying Frontier after the first of the year because they have discontinued the major route I used, From May till th efirst of the year my wife and I will have logged more than 50 segments on Frontier and generally had a positive experience. IF the route had continues through 2016 we would no doubt have logged over 100 segments.