The OP had an experience that was anything but First Class. The BA apologists who accuse him of whining aren't fair. I am a huge fan of BA and long for the day when it invests sufficiently in staff and product to be taken seriously as a premium airline. You can no longer guarantee a clean plane, access to advertised services in the lounge (or indeed the CCR at all if you've been bumped to T3). Fast track is a monumental joke and the only thing that saves BA is the (albeit increasingly rare) phenomenal staff and crew.