F - LHR Ground service
Oct 6, 2015, 1:25 pm
#1
Original Poster
Join Date: Aug 2004
Programs: Meh
Posts: 2,596
F - LHR Ground service
Delayed coming into LHR from DUB today - weather the issue.
So bumped onto the later JNB flight in F. All well.
So get to CCR at 7pm:
Can I reschedule the massage for my wife - nope full for rest of night
Can I get a shower - nope unless you wait 40 mins
Can I get a booth in the restaurant part of the CCR - nope it is full
Can I sit beside my wife in F as originally planned - nope unless you ask the person on board to move.
Comair flight I am now in 2E the middle - instead of 1A/1C,
experience so far is very underwhelming, as it is our 10th anniversary and my wife rarely travels with me it is a little disappointing. Anyway at least we have a 744 instead of the A380
On holiday so really do not give a damn but hope the actual flight is enjoyable as thus far it is a bit crap.
By the way the BA employees are great, just BA are going downhill I think.
I should add I use AA/CX in most cases and keep my BA flights to a minimum which will be reinforced from now on.
Also BA F on the ground is light years behind me flying CX onto a cheapy into China on a one hour flight.
So bumped onto the later JNB flight in F. All well.
So get to CCR at 7pm:
Can I reschedule the massage for my wife - nope full for rest of night
Can I get a shower - nope unless you wait 40 mins
Can I get a booth in the restaurant part of the CCR - nope it is full
Can I sit beside my wife in F as originally planned - nope unless you ask the person on board to move.
Comair flight I am now in 2E the middle - instead of 1A/1C,
experience so far is very underwhelming, as it is our 10th anniversary and my wife rarely travels with me it is a little disappointing. Anyway at least we have a 744 instead of the A380
On holiday so really do not give a damn but hope the actual flight is enjoyable as thus far it is a bit crap.
By the way the BA employees are great, just BA are going downhill I think.
I should add I use AA/CX in most cases and keep my BA flights to a minimum which will be reinforced from now on.
Also BA F on the ground is light years behind me flying CX onto a cheapy into China on a one hour flight.
Oct 6, 2015, 1:37 pm
#2
Join Date: Feb 2000
Location: Vancouver, British Columbia
Programs: BA GGL, FPC Plat, HH Diamond, IHG Amb
Posts: 3,372
I'm not sure what your expectations were.
BA staff, no matter how good, can conjure things out of thin air. To book you a massage means kicking somebody off the list. Getting you seats together means moving one or two people into your seats (who might also be a couple travelling together for all anyone knows looking at a seating chart).
Getting protected, in F, on the second service is a pretty good result, IRROPS-wise.
BA staff, no matter how good, can conjure things out of thin air. To book you a massage means kicking somebody off the list. Getting you seats together means moving one or two people into your seats (who might also be a couple travelling together for all anyone knows looking at a seating chart).
Getting protected, in F, on the second service is a pretty good result, IRROPS-wise.
Oct 6, 2015, 1:39 pm
#3
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
Sorry to hear about your delay.
Would you have preferred that BA inconvenienced other passengers ? How could BA have prevented going downhill in this scenario ?
Hope your vacation is all that you hope it will be and that your onward journeys are pleasant. ^ Congrats on the anniversary.
Would you have preferred that BA inconvenienced other passengers ? How could BA have prevented going downhill in this scenario ?
Hope your vacation is all that you hope it will be and that your onward journeys are pleasant. ^ Congrats on the anniversary.
Oct 6, 2015, 1:43 pm
#4
Join Date: May 2005
Location: Kyiv, Ukraine
Programs: Mucci, BA Gold, TK Elite, HHonors Lifetime Diamond
Posts: 7,691
To accommodate all of your requests will entail throwing people out of the shower/their seats/dining area. What if seating you two together meant seating another couple apart? Are you more more deserving? In all honesty, I'd have been glad that I got re-accommodated so soon and was on my way so quickly...
I am sure it is all BA's fault somehow, but you do need to remember that you are not the only one traveling that day. We all had to wait for a shower or a table, and yet we all lived to tell the tale...
I am sure it is all BA's fault somehow, but you do need to remember that you are not the only one traveling that day. We all had to wait for a shower or a table, and yet we all lived to tell the tale...
Oct 6, 2015, 1:45 pm
#5
Join Date: Oct 2009
Location: ARN
Programs: SK EBG, BAEC Gold, LH FTL, FBP, CCG, HH Diamond
Posts: 1,533
I for one would like to see BA provide adequate ground services to F pax. Being asked to wait 40-60 minutes before taking a shower isn't really a First experience. There are so many things BA could improve on the ground it's not even funny to think about it.
However, I can see why they don't want to - if they did, the experience in the air would be even more underwhelming. Now the ground experience kind of softens the blow by adjusting ones expectations.
However, I can see why they don't want to - if they did, the experience in the air would be even more underwhelming. Now the ground experience kind of softens the blow by adjusting ones expectations.
Oct 6, 2015, 2:12 pm
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The IRROPS service recovery and the lounge answers are all first rate. By the time OP got to the lounge, the prime things he wanted were gone. Not sure what BA ought to say to somebody who showed up 10 minutes earlier and sat at a table: "Sorry, but there is a person here we've just accommodated and he'd like a table, but there isn't one just now. Would you please shove off for him."
Oct 6, 2015, 2:13 pm
#8
Join Date: Oct 2009
Location: ARN
Programs: SK EBG, BAEC Gold, LH FTL, FBP, CCG, HH Diamond
Posts: 1,533
OP stated he was asked to wait 40 minutes. Last time I was in the CCR, coming of an F-trip from SFO, I had to wait over an hour... It's been a while since I just had to wait "a few minutes" before getting a shower tbh.
Oct 6, 2015, 2:22 pm
#10
FlyerTalk Evangelist
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Location: somewhere north of London, UK
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I'm no BA apologist, but this is needless whingeing at its absolute finest...
Oct 6, 2015, 2:32 pm
#11
Original Poster
Join Date: Aug 2004
Programs: Meh
Posts: 2,596
You ignore some other points I made. The experience us disappointing so far. Excuse me for the whinging set my expectations too high.
Oct 6, 2015, 2:36 pm
#12
Join Date: Oct 2013
Programs: BA Gold GGL
Posts: 1,068
F - LHR Ground service
Tough crowd on this one.
The OP can speak for himself so can explain what he means, and leaving aside the seating issues, maybe he's complaining that there should be more working showers, more seats in the dining area, more staff in the Elemis spa.
Many of the responses seem to suggest (incorrectly?) that he wanted to be prioritised over others.
The OP can speak for himself so can explain what he means, and leaving aside the seating issues, maybe he's complaining that there should be more working showers, more seats in the dining area, more staff in the Elemis spa.
Many of the responses seem to suggest (incorrectly?) that he wanted to be prioritised over others.
Oct 6, 2015, 2:40 pm
#13
Original Poster
Join Date: Aug 2004
Programs: Meh
Posts: 2,596
Tough crowd on this one.
The OP can speak for himself so can explain what he means, and leaving aside the seating issues, maybe he's complaining that there should be more working showers, more seats in the dining area, more staff in the Elemis spa.
Many of the responses seem to suggest (incorrectly?) that he wanted to be prioritised over others.
The OP can speak for himself so can explain what he means, and leaving aside the seating issues, maybe he's complaining that there should be more working showers, more seats in the dining area, more staff in the Elemis spa.
Many of the responses seem to suggest (incorrectly?) that he wanted to be prioritised over others.
Oct 6, 2015, 2:42 pm
#14
FlyerTalk Evangelist
Join Date: Jan 2003
Location: somewhere north of London, UK
Programs: HH Gold, BA Silver, Accor Silver
Posts: 15,245
Tough crowd on this one.
The OP can speak for himself so can explain what he means, and leaving aside the seating issues, maybe he's complaining that there should be more working showers, more seats in the dining area, more staff in the Elemis spa.
Many of the responses seem to suggest (incorrectly?) that he wanted to be prioritised over others.
The OP can speak for himself so can explain what he means, and leaving aside the seating issues, maybe he's complaining that there should be more working showers, more seats in the dining area, more staff in the Elemis spa.
Many of the responses seem to suggest (incorrectly?) that he wanted to be prioritised over others.
Oct 6, 2015, 2:43 pm
#15
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,586
Doable and more in line with the customer's expectations.