Originally Posted by
AdMEL
And the charge back will almost certainly be rejected, as there are no grounds for it.
It may ultimately be rejected of course, but that isn't the point. The reason for the charge-back is to force open a channel of communication with Hertz. Hertz is notoriously uncooperative and difficult to deal with. No company has carte blanche to just charge whatever they feel like to a customer's credit card without some accountability -- even if it's just accountability to process. A charge-back is a customer's way of saying "prove to me this charge is accurate and approved". This should force Hertz to produce any previously unprovided documentation so the insurance claim can be processed.