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Damaged Hertz Car Rental in Australia, "Accidental Damage Excess" $4000(a)

Damaged Hertz Car Rental in Australia, "Accidental Damage Excess" $4000(a)

Old Oct 3, 15, 3:24 pm
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Originally Posted by flyerfmaz View Post
It may ultimately be rejected of course, but that isn't the point. The reason for the charge-back is to force open a channel of communication with Hertz. Hertz is notoriously uncooperative and difficult to deal with. No company has carte blanche to just charge whatever they feel like to a customer's credit card without some accountability -- even if it's just accountability to process. A charge-back is a customer's way of saying "prove to me this charge is accurate and approved". This should force Hertz to produce any previously unprovided documentation so the insurance claim can be processed.
Hertz Australia has the authority to charge the excess amount up front and refund any remainder

This is explicitly covered in the terms and conditions (https://images.hertz.com/pdfs/Hertz_...Conditions.pdf)

From Section 11

Originally Posted by hertz
Where it appears to Hertz that Damages Resulting From Your rental of the Vehicle may approach or exceed the amount limited by clauses 6(d), 6(e), 6(f) and as qualified by clause 6(g), Hertz will charge Your Card with that amount. If it later transpires that actual Damages are less than that amount, Hertz will promptly credit the difference to Your Card
In this case , the renter has, I believe, been informed and agreed to the charge of $4000 being applied and there are no grounds even to open a dispute

If the siuation was misrepresented to tha card company and somehow a dispute was opened, all Hertz Australia would need do is provide the card company with a copy of the T&Cs showing the liabilities listed in section 6 and the clause regarding charging excess amount up front

Last edited by Dave Noble; Oct 3, 15 at 3:32 pm
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Old Oct 10, 15, 7:26 am
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Thanks for all the comments everyone. Sorry for creating a duplicate thread. There's another thread which I had created in the main forum before creating this one in the Hertz one, but it looks like that one was moved into here.

So I don't want to keep duplicate posts going between the two threads so check out the discussion here to see how everything's progressing: http://www.flyertalk.com/forum/hertz...-now-what.html

Just a quick catch-up, Hertz has now completed their assessment and luckily seems to have given me everything I needed. The total charge they've done is $4800+ AUD. In the thread I linked, you can see more details and the documents if you're interested.
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