Old Oct 3, 15, 12:23 am
Join Date: May 2014
Location: Tucson AZ
Programs: Global Entry, United Silver, Marriott Platinum Premier, Hilton Gold
Posts: 378
Originally Posted by srizvi1 View Post
Yeah, the documentation I need I got from the chase insurance rep I talked to myself and the only documents he mentioned were:
- Initial and final rental agreements
- credit card statement showing the charges
- pictures of the accident.
- Itemized estimate of repair or repair bill (may be known as cost matrix)
- Auto rental company accident report (with damage marked on form)
That sounds like a reasonable list of documents that you should be able to produce yourself, with the exception of the repair estimate. I would like to re-emphasize the importance of having Hertz open an internal claim for the damage so the insurance company has something to reference. Also, do everything you can to try to facilitate communication between Hertz and your insurer. I don't want to belabor the point, but based on my experience Hertz may simply bill your credit card for whatever they think they're due and then walk away. You need to try to prevent that from happening. As a last recourse, you can consider requesting a charge-back to get Hertz's attention.
flyerfmaz is offline