Originally Posted by
gbcflyer
Blogs do not represent public consensus ...
In this case, OP has legitimate reasons to be irritated. But it's only one case of CRM disaster. And we can probably find at least one such example in any company.
(and, I find OP letters a little clumsy)
I will not defend EK whatever whenever, and I'm not counting on EK to compensate generously exceptional accidents (lost baggage, AC condensation dripping on important documents, food spilled over pants, ...), but, I do get very satisfactory hard and soft products for the money I'm paying.
On my usual legs, I can find better, but at a higher price ; and even less good at a higher price.