FlyerTalk Forums - View Single Post - Functionality issues/questions with "New" (Fall 2015) United.com
Old Sep 24, 2015 | 10:18 am
  #470  
njdealguy
All eyes on you!
10 Years on Site
 
Join Date: Apr 2014
Posts: 333
Originally Posted by GrizShel
The new award search engine algorithm appears to arbitrarily limit search results. In my limited experience so far, there appears to now be great difficulty in getting the site to display many itineraries with 2 or more connections. Fortunately, it can correctly price out itineraries that are developed from a multi-city award search (at least that's what I have experienced so far) - up to the built-in limits on the # of connections, usually about 3 for most international searches if I remember correctly. The problem is of course, that you have to figure out all of the possible connecting points and now search for each of them individually. You sometimes had to do this of course even with the old engine which often still didn't show nearly all of the possibilities; now though you are going to almost always have to do this.

In my experience, I found that searching leg by leg on the old website wasnt always accurate either.

I last year flew from Sydney to JFK via Seoul on Asiana business class for 80k United miles. If I searched for Sydney to Seoul by itself on that date, would not show any business class as available nor for the Seoul to JFK leg individually. But by searching for Sydney to JFK the Asiana option came up that I booked for the two flights together in business class.
njdealguy is offline