Originally Posted by gauravpgupta

Hi
I have a barclays arrival card which I tried using to buy a gift card.
Fraud alert was triggered and the transaction canceled.
When I called the customer service, they asked me to go to an ATM or a bank and do a cash advance. This is after verifying all the security questions from me.
Why would they ask me to go to a bank to do a cash advance?
Has anyone experienced this?