FlyerTalk Forums - View Single Post - No receipt for change fee?

Sep 21, 2015 | 9:06 am

#5

txrus

Join Date: Apr 2005

Location: PHX

Programs: AA Ex Platinum & 1MM, DL PLT, Marriott LFT PLT, HH Diamond

Posts: 2,540

Quote:

Originally Posted by AlwaysAisle

So, after mentioning that the original receipt was incomplete and the agent is still saying to pay $15 to get another receipt?

Yup-see below for the response I got the second time, which is nearly word for word the same.

Quote:

September 21, 2015

Dear txrus:

We have received your additional email. Again, we are sorry that you were not satisfied with the ticket receipt regarding your change fee.

Please write directly to personnel in our Refund Customer Service department. The address is:

American Airlines
Passenger Refunds
4000 E Sky Harbor Blvd.
Phoenix , AZ 85034

Please include a $15 check or money order, as well as the ticket number or flight and date information, the signature of the customer or purchaser, and the date and place of purchase and the form of payment.

txrus, we thank you for your business and look forward to serving you again on American.

Sincerely,

Rita R****
Customer Relations
American Airlines