Accor, what a mess and a waste of time; You ought to be ashamed !

Fortunately I have the print screen as evidence of booking with points. Accor chose to fully charge my credit card, per e-mail I received as confirmation, ignoring the request to use points.

On Sunday Accor has no customer service and their new bookings area could only confirm that they could see no points to be redeemed. They suggested the hotel could sort out the mess.

It is most unfortunate these IT issues blow in the guest's face and the guest needs to waste their time correcting Accor's IT errors.