Welcome to my world...

Because of the uncertainty (and the fact that, three weeks on, I still haven't had any progress getting it resolved) I've missed the September promotion since I didn't see any point in booking and then trying to chase the points later (since I'm apparently not a LCAH member) and so I'm now looking elsewhere for the rest of the year which is a shame because points aside, several AH properties were the best choices and now I'm in a bunch of hilton and IHG options I didn't want - so everyone loses.

How many bookings is this going to cost, and why doesn't anyone want to just resolve it?

Wasn't there an Accor representative on the forum somewhere, or did they give up too?