I think if they tell you there is nothing at all that they aren't skilled in how to create a partner award. Many of us had faced this for months, but thanks to some inspiration from Richklhs in another thread many of us have now called in enough to get agents who can in fact navigate the partner award system. I can tell you for a fact that once I had a skilled agent I was able to verify that at least for ANA awards, the availability matches what you find on UA.com but the agent will only see that if they know how to request the space. I suspect the same is true of SN awards. From my crude understanding of it in listening to my agent talk to himself as he booked my ANA awards, they have to move to a different screen for partner awards. I think that 90% of the agents havent been trained and so are entering your request into a system that will only return "computer says no" ;-) Keep calling...