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Thread: Lifemiles Cash and Miles option- miles bought not credited
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Old Sep 14, 2015 | 9:59 am
  #9  
QF ExLurker
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Join Date: Nov 2003
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Originally Posted by SingaporeDon
The transaction appears in your account as if you had redeemed the flight for miles only, and the miles you "bought" as part of your "less miles/more money" option show up as a credit in your account. What OP is saying is that they debited the full miles based on miles only ticket, but has not got the credit for the miles "bought''
Yes, that's exactly what happened to me. I assume it is happening to everyone, which must be a large number of transactions.

Update: The bought miles were credited manually 24 hours after my phone call. This phone call procedure to get a standard transaction to work is annoying and must be using a lot of staff time also.
Last edited by QF ExLurker; Sep 14, 2015 at 4:56 pm Reason: Update
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