Originally Posted by
GGL Flyer
Based upon (a) me being in Las Vegas at the time of booking, (b) me having zero connections in West Africa and (c) the tickets being issued in person in T3 it was safe to assume that this was a clear fraud and more than likely an inside job from a member of EK staff.
When I've done upgrade at the airport, they normally just take the Skywards number. I wonder what extra checks are performed to check that the number given is correct, and belongs to the passenger attempting to use the points?
If it's just a case of eyeballing the names to see if they are the same, then maybe it just happened to be a similar name, or the agent skipped the step? So, they could have typed the wrong number by mistake.
I doubt the agents will be able to trawl through Skywards accounts looking for persons with a large number of points, so I think you can rule out it being somebody from EK. It would be immediately apparent who had process the bookings, so not something they could hide.