During the summer I awoke in my Las Vegas hotel with a few emails from Emirates thanking me for booking redemption flights.

The issue was I hadn't booked these flights so called the help line immediately to contest. The flights had been booked in person and the tickets issued at DXB T3 to various West African countries i.e. Ghana. The flights had left the same day but EK promised to investigate.

Based upon (a) me being in Las Vegas at the time of booking, (b) me having zero connections in West Africa and (c) the tickets being issued in person in T3 it was safe to assume that this was a clear fraud and more than likely an inside job from a member of EK staff.

Two months later the problem is still not resolved, miles still not refunded and I have to say that EK have been useless in recovering this to the point where I will no longer fly with them.

Anyone else had a similar experience?

Best,

GGL Flyer