FlyerTalk Forums - View Single Post - Best Rate Guarantee (BRG) 2015 : *now 20% off*; Success, failure & discussion thread
Old Sep 13, 2015, 9:54 am
  #1246  
travelswithmyself
 
Join Date: Sep 2012
Posts: 1,748
Well, I'm guessing that the new T&Cs are measures to improve response time.

Currently if you go by the no-reservation route, it takes a minimum of 4 steps -
1. submit BRG
2. have it processed and receive tentative approval by email
3. make reservation and reply to email agreeing to BRG terms
4. have it processed and receive confirmation

Maybe there are a significant number of submissions which end at #2 ie the guest never replies to the email for whatever reason.

If you go by the reservation-first route:
1. Make reservation and submit BRG
2. Have it processed and receive confirmation

So it immediately eliminates 1 processing step for the BRG team, and also hopefully cuts down on non-responders.
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