Dear Oscar:
It is heartbreaking that United Airlines needs to hear this prescription...
Originally Posted by
milepig
The one thing I would suggest above all others is that you begin a campaign to get back UA's most loyal customers who have defected to other airlines.
As a start, I would suggest you get a list of the 25 formerly highest-yield customers who's business has dropped significantly and CALL THEM. Don't email, don't have someone else do it. Pick up the phone and call them...
When United Airlines used to position itself as the
delivery vehicle for this very prescription...
There is so much restoration to be done. If you care about United, I defy you to watch that old spot, knowing the state of things at the company today, without a lump in your throat.
Best
BearX220