WARNING: Virgin refusing to credit miles for Alamo rental
I rented an Alamo car back in March of this year, crediting miles to my Virgin Atlantic account. After waiting ~90 days, I contacted Alamo, who claimed that request was sent to Virgin, ball was in their court. Waited ~30 days, contacted Virgin, received the following, ~30 days later:
Thank you for writing to us regarding the credit of miles to your Flying Club account.
Having checked with Alamo, it is with regret that we are unable to credit miles for your car rental on 19 March 2015 on this occasion, as it was booked through Alamo Insiders direct booking channel and not via the Flying club website, which does not qualify for Flying Club miles.
How is this possible? There is a pulldown on the Alamo site for VS, receipts show my VS account number.
What next?
FULL DISCLOSURE: I have never flown VS, collect Elevate miles from car rental and hotel stays, redeem for Hilton Hhonors points.