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Thread: Upgrade processing (if any) with Gold and Silver on same PNR
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Old Sep 3, 2015 | 9:06 am
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Eastbay1K
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Originally Posted by bayhouse
If they are on the same PNR, neither will process automatically. Each passenger who is eligible for a comp upgrade must be on their own PNR. This is true even if, for instance, a PNR is comprised of three golds.

The solution is to call VX and ask for the PNR to be split, and for each passenger to be opted-in for upgrades.
Ouch, as I suspected.
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