Not trusting them is why I waited until I had an email stating I would have a 30 day money back guarantee. Even then I had to write to the credit card company to make sure it was recorded as getting credited. The phone calls, the waits, the low fares no longer available, they make it such a hassle to use them why do people do it? Plus, it seems their one plus...the snooz or lose....is posting later and later, as if they are holding back.