FlyerTalk Forums - View Single Post - Citi always transfers me to a "special" department when I call CSR. Anyone else?
Old Aug 31, 2015, 2:54 pm
  #8  
PHLisa
 
Join Date: Dec 2012
Location: Philadelphia
Programs: HH Diamond, IHG Plat, SPG & Marriott Gold, CC Silver
Posts: 541
Originally Posted by bbmatt
it's the citi prestige servicing center that I get. they can handle my other cards, but when i they touch the prestige, its a diff dept.
It's not only the Prestige. It's any of their premium cards. I had the same thing when I had the AA Executive card. I also get it when I call the number on my Hilton Reserve card. I don't mind it, because they tend to be "yes, ma'am, anything you want".
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