FlyerTalk Forums - View Single Post - Citi always transfers me to a "special" department when I call CSR. Anyone else?
Thread: Citi always transfers me to a "special" department when I call CSR. Anyone else?
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Old Aug 28, 2015, 6:27 pm
  #4  
canyoncar
 
Join Date: Dec 2013
Posts: 506
Originally Posted by bbmatt
yes, its really annoying, especially when I'm trying get something quick and easy done, I finally get to a human and they make me hold some more, its the worst thing ever.
its not like the "special" dept does more for you. they're all in the US. I think the special one is in South Dakota. they always identify themselves.
I do notice when I get connected to a SD rep that they act much more professional/corporate. I prefer the Kentucky/Maryland/Florida reps, it feels like you're talking to a "real" person.
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