Citi always transfers me to a "special" department when I call CSR. Anyone else?
Every time I've called Citi CSR in the last few months, as soon as I identify myself, they say "As one of our most loyal customers, we'd like to transfer you to our special customer service department to address our needs."
Clearly my account is flagged, but I'm not sure if that's a good or bad thing.
I've had a number of closed/open accts - 7x Citi AA Exec, TYPremier, TYPreferred, 3x Citi HHonors, and a Citi Forward card, if that makes any difference.
Has anyone had this happen to them? Is it something I should be wary of?