Originally Posted by
aapee
Said pretty much the same to me in facebook last week. Been going on for three weeks now.
If the contact form Amy posted is the fastest way, Accor support is pretty bad - sent a message about Monday last week - no response whatsoever so far.
Well, at least they apologised for sending the latest private sales email in German - due to another technical issue
It has now been four weeks for me. This is want I received from them this morning
''Dear Mr. Tiger
In reference to your concern regarding technical anomaly you are experiencing in making a reservation on our website.
Our technical team are doing their best to rectify the issue as soon as possible.
For the meantime, please contact our central reservation team for assistance and try to book to our website without entering your membership card number.
Upon arrival at the hotel, you can present your card number for points allocation.
We appreciate your patience and understanding during this time.
Regards,
Your Accor Customer Care Service''
I wont be presenting any cards at Reception as I am currently booking with Hilton only.
CT