Hello everyone,

I am sorry to hear that some of you are still having issues with your account. I alerted the team and have heard back from them about these issues.

The systems is going through some technical difficulties. We are actively working on solving these issues and apologize for any inconvenience caused.

If anyone still has issues, don’t hesitate to get in touch with the customer service : http://www.accorhotels.com/gb/leclub/contacts.shtml. This is the quickest way to alert and resolve any issues surrounding your account.

The team is working on it to get things sorted as soon as possible.

Best regards,
Amy