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Thread: B.C., man misses flight after female security refuse to frisk him
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Old Aug 20, 2015, 9:31 am
  #10  
tentseller
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Join Date: Nov 2009
Location: Earth. Residency:HKG formerly:YYZ
Programs: CX, DL, Nexus/GE, APEC
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Originally Posted by Bonaventure
Fire all of them.

There's standard CATSA, which is borderline incompetence.

And then there's this.
Your comment is being very nice to them in the Canadian way.

The big issue is CATSA is outsourced, at least at YYZ. There is no accountability chain nor hiring standard in basic communication skill in Canada's official languages.
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