Originally Posted by
physioprof
It's not black and white; it's a balance. The point is that there are other considerations driving commercial Web site design in addition to user preference, and this makes business sense for Web site owners.
I agree with your premise, and there may be some of that. I've only played a little on the new site so far. But one of the more annoying things is that I have to click extra times to get flight information that used to be more easily available. Fare class is an example, I have to click on the Details tab.
I can definitely see how some of the commercial aspects of the site have improved, such as making F fares more visible when searching for economy. But I feel like the overall design of the site is a little clunky now.
Honestly, if everything is still there and it all works it's not a huge deal to me.