Originally Posted by
sbm12
And I think free changes is far more valuable than the EML seats. I guess it is all a matter of perspective.
The same could be said about the upgrades to F on OALs, where they are sold at a discount or you can hope to get one for free. The fact that B6 starts with a sufficiently good product in regular economy skews my view, I suppose, but that's a big deal to me. Not getting EML for free is a non-issue.
It's definitely a matter of perspective however, if someone is spending close to $10K to fly with B6 this year and earns their Mosaic status by doing so, they should be given the option to upgrade to an EMS seat if it's available. With the exception of the E190, most of the EMS seats are in the front of the aircraft which are also better located for exiting at the end of the flight. Again, it's all about perspective and what's important to you. Treating loyal customers with respect is what sustains a business in the long run. Or else they will take their business elsewhere. Being denied an upgrade when it's available is not what I consider to be very respectful to loyal customers.