Originally Posted by Policypeddler

My wife and I paid for the California Zephyr Roomette with 20K GR Points. Traveled 7-15-15 and were 3 hours late departing CHI.

Awoke next morning on EAST side of Nebraska. Arrived DEN late in the day and only had about 2 hours of daylight to see the Rockies.....bummer. On 2nd day the toilets in our car broke. Numerous stops to repair train. Onece stopped for 1hr 20min because engineer timed out and replacement engineer was late. Surly diner staff......arrived EMY 4:45am, 13 hours late. Had to cancel my hotel in EMY area.

Waited in EMY station from 4:45am until 8:20am for Coast Starlight to LAX. It was 1 hr 15min late. Bummer! Paid $213 for this segment.

After an overnight in LA, we took Amtrak 572 LAX to San Diego. It was 32min late departing. Paid $63 for this segment.

Trip was a mess with almost no view of Rockies and terrible experience onboard. I asked Amtrak for full refund of 20,000 points and $276.

What compensation should I expect?