Originally Posted by
zrh2yvr
Remember too that if they are the ones the print your boarding pass - their employee ID number will print on your boarding pass. It is the last 5 numbers of the Airline Use / A Usage Interne.
i.e. 0053 YVR070407
This is security number 0053 checking in at the YVR station with agent signon id 70407.
You can also tell if it is a contract checkin too as they will have different forms of agent signon. This would only help if they printed your boarding pass for you. (I think the agent ID is also on the bag tag somewhere as well if you look for it).
You are indeed correct, but that is only useful if you get to the BP/Bag tag scenario. Call centre agents also have to give you your name and the location they are at, however that becomes less useful if their first name (which is all they are required to give) is a common name, especially in a larger call centre (like YUL) that have hundreds of employees.
Some call centre agents will give you their employee ID/extension, but I did find out from a manager one time, that they are supposed to give out their agent sign on ID for RES III/ AC Aeronet (if asked for documentation purposes). Again I don't expect call centre agents to be wearing brevets, but they seem more willing to provide a unique identifier to ensure their own accountability which is severely lacking at airports. Especially when you don't have time to be waiting around for a supervisor.
It also sends the marketing message that we really don't care about customer service since our customer facing agents can do whatever they want, despite the proclamation from the AC reps that they are a customer centric organization
