I have seen more and more recently ground staff not wearing their brevets (name tags) mainly at YYZ but also at YVR that I've noticed the most infractions. YUL seems to be in compliance, and outstations seem pretty good as well.

Does anyone know why this is or noticed it as well? Once when I was on a Lat fare, I was trying to get standby on a Lat fare and the priority check in agent at YYZ refused to do and was going to go do GOCA (which a non priority agent was willng to do after standing 30 mins in line) but wanted her name which she refused, and told me that AC agents no longer have to wear their name tag (brevet) and and don't have to give out their name.

I then asked her how would one be able identify who you are, and she replied ''that's exactly why we don't wear them anymore!'', so I then asked her for Agent ID which she reluctantly showed, as I later found out they have to have with them at all times in the airport and show on demand.

I know onboard FA's are required to wear their name tag and are very good at doing so, or giving their name of their colleagues in question if you ask.

But I would be interested in hearing everyone else's experiences. Getting/knowing someone's name or unique way of identifying them is critical for customer service/feedback integrity.

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And just for those asking, the kiosk didn't give me any standby options hence why I had to go see an agent. Which defeats the purpose of trying to get on an earlier flight with all the time sinks I had to put in. And would rather keep this thread on the Name tag/ID issue than go off topic. Thx.