Originally Posted by
DJ_Iceman
If I got a cold call from a future guest asking for an upgrade, and the person on the other end of the phone sounded pleasant, polite, and courteous, I would give them a great upgrade on the spot.
With all due respect, is this a theory or do you actually do this and what is your success rate?
I think you're more likely to hit the lottery then dialing up the top person, cold, at a major facility, get right through directly, find him/her at the desk, engage about the weather then lower the boom for an upgrade. I was a mid level executive for 30 years and stopped answering the phone 15 years ago if I didn't recognize the caller ID. 95 times out of 100 it was a peddler I didn't want to waste time with.
Email may be impersonal and new school, but it's how business operates and I've had decent success with little intrusion on both parties time...