Thanks for that - a far better explanation than I got from the KLM agents: though to be fair, its a fast changing world and I guess they find it hard to keep up with details of FFP on top of the reservation stuff they need to be on top of.
I'm happy that the baggage thing will (fingers crossed) work itself out at check-in with a flash of my AZ card: the website resolutely wants to charge me for a bag
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