Originally Posted by
jabbered
Just had a bunch of folks complaining yesterday about rooms not ready 5 minutes after check-in time.
Did you give them the first night free as required by the T&Cs of the reservation?
Online Reservation Guarantee
Your room is guaranteed.
By securing your online reservation with a credit card, you are eligible for our Reservations Guarantee. If your reservation cannot be honored, the host hotel will provide a room at, and transportation to, another convenient and comparable hotel, and pay for telephone calls to notify family of the lodging change. The host hotel will also pay the full cost of the first night's lodging rate, plus tax. Any advance deposit will be refunded.
If the room is not ready by the time stipulated in the reservation, the reservation "could not be honored".
HTB.