Originally Posted by
grannieflyer
I apologise if you all think I am bonkers, but know its not me.
Grannie, you are not bonkers. This is unfortunately "par for the course". I had the opportunity to do an interesting experiment just over a week ago: I claimed - virtually at the same time:
1) Missing miles with KL/AF Flying Blue for two flights with Saudia;
2) Missing miles with EY for 1 EY flight and 1 AB flight;
3) A missing stay with Marriott.
Flying Blue on-line submission worked flawlessly and miles credited within 48 hours.
Etihad Guest... on-line submission proved technically impossible (it always makes me wonder: why put up a facade of web functionality, if it does not actually work???); emailed the documents; still waiting for a response / action.
Marriott on-line submission worked, but no response so far.