FlyerTalk Forums - View Single Post - Amex travel booking site: bonus points, fees, and limitations [Consolidated]
Old Jul 24, 2015 | 5:55 pm
  #195  
pandas
 
Join Date: Apr 2015
Posts: 30
Thanks for the reminder #amextravel100 promo. Pretty much slipped my mind now I'm planning a wedding in Auckland.

Not much points options there so I'm thinking of a suite with kitchenette (to save our waistlines and dough) through Heritage Hotels. Will Amex Travel accept BRG from a Kayak or getaroom.com rate? Would be fantastic to stack this with the $100 offer!

Edit: I would imagine we'd get a better experience at the hotel having booked through Amex than say, Priceline or Kayak. Any thoughts?


Update: Amex Travel matched the room rates offered on Kayak/Getaroom.com. I submitted the claim with website address and screenshot. They responded in a couple of business days. No success at an adjustment for taxes after two attempt. The reps just cited the terms. When I asked for an explanation, they just kept repeating that it was because taxes are required by the government and I paid for the higher rate (no dispute that I did. Only way their "explanation" makes sense to me is that the original rate/reservation is what was actually contracted and paid with the hotel. Amex is just doing an internal courtesy credit. Not sure why they couldn't just say it). This is different than some chains' BRG but I guess that's how they roll.

Last edited by pandas; Aug 6, 2015 at 2:59 am
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