Originally Posted by
micstatic
What's still drawing all of you?
Access to empowered customer service agents in the case of IROPS. About once a year, things go wrong in a spectacular fashion, and being able to talk to someone in person beats even the Diamond line (particularly when a ticket is stuck under airport control).
In particular, there's no better feeling than explaining the situation, having the lounge agent get to work on fixing it, and relaxing in the lounge in the interim until I'm paged with new travel plans. (Or, more accurately, calling my family and colleagues to tell them I'm stuck
)
This also holds true with other airline partners. In particular, KLM and Virgin Australia are two airlines where "Not Possible" is the mantra of their ordinary customer service, but where DL elites are treated extremely well by lounge staff.