Originally Posted by HRSPGPutnik

Last week I was in Venice and use the service at the bar of the hotel Westin Europa and Regina. Unfortunately, the waiter was not even aware of the possibility of getting points if you are not staying at the hotel. Moreover, he started to be rude when I asked about the discount.
I had to ask at reception for points and when the manager came - I got a discount and they copied my card, but there is still no points.
Why SPG do not educate staff in the bars of this promotion? This is not the first such situation I encountered.
Few days after that I was in Paris (Westin) and they even had separate prices for SPG members in the menu - as a bright example.