spg restaurants and bars - uninformed staff
#1
Original Poster
Join Date: Jan 2015
Posts: 93
spg restaurants and bars - uninformed staff
Last week I was in Venice and use the service at the bar of the hotel Westin Europa and Regina. Unfortunately, the waiter was not even aware of the possibility of getting points if you are not staying at the hotel. Moreover, he started to be rude when I asked about the discount.
I had to ask at reception for points and when the manager came - I got a discount and they copied my card, but there is still no points.
Why SPG do not educate staff in the bars of this promotion? This is not the first such situation I encountered.
Few days after that I was in Paris (Westin) and they even had separate prices for SPG members in the menu - as a bright example.
I had to ask at reception for points and when the manager came - I got a discount and they copied my card, but there is still no points.
Why SPG do not educate staff in the bars of this promotion? This is not the first such situation I encountered.
Few days after that I was in Paris (Westin) and they even had separate prices for SPG members in the menu - as a bright example.
#2
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Sometimes restaurants "in" the hotel are not operated by the hotel and therefore typically aren't included in promos. The rule is usually explained as being able to earn points if you can do a room charge to pay your restaurant bill, but YMMV. It can be very confusing and restaurant servers can't be expected to understand the fine points of the SPG program. Still, a restaurant manager should know.
To me the separate prices on a restaurant menu sounds a little bit tacky, even if one benefits from it. More typically there's a discount applied at the end, which is much more discreet.
To me the separate prices on a restaurant menu sounds a little bit tacky, even if one benefits from it. More typically there's a discount applied at the end, which is much more discreet.
#3
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Unfortunately the wait staff is so far down the chain they get forgotten or the material is so watered down by then. If it was me working up the program, I would arrange it so the FD issues a bogus room key and folio so the restaurant just does business as normal and then the FD closes out the folio with whatever discount is appropriate and processes the points as though it was a normal room charge (or course stopgap to prevent stays/nights from posting). I've read some properties do do this so it's not an original thought.
#4
Join Date: Apr 2012
Posts: 266
Best way to do this is simply get your receipt, write your spg number on it. Ask for the manager or FD supervisor at the front desk. And tell them to process this through spg link. I found this out by talking to a FD supervisor. If the manager or supervisor does not know what spg link is, it's a simple training issue.
#5
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Thanks for the suggestion. That sounds like a fairly low effort and high reliability solution.
#6
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Best way to do this is simply get your receipt, write your spg number on it. Ask for the manager or FD supervisor at the front desk. And tell them to process this through spg link. I found this out by talking to a FD supervisor. If the manager or supervisor does not know what spg link is, it's a simple training issue.
#7
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Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
I had to fight tooth and nail to get my SPG Restaurants and Bars discount almost every time. Sometimes, front desk denies any knowledge of this discount program even after I've shown them website. I had to escalate.
#8
Join Date: Dec 2008
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Posts: 960
I totally agree with this thread and theme. Very rarely waiters/restaurants seem aware and in the know what to do. Even more rarely do points actually post. A prime example is Otto at W Montreal where waiters, including the shift leader, will claim there is no such thing like 10% off and SPG points, and the information on the SPG site must be wrong. I've basically given up on this benefit and associated promotions, not worth the hassle.
#10
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Last week I was in Venice and use the service at the bar of the hotel Westin Europa and Regina. Unfortunately, the waiter was not even aware of the possibility of getting points if you are not staying at the hotel. Moreover, he started to be rude when I asked about the discount.
I had to ask at reception for points and when the manager came - I got a discount and they copied my card, but there is still no points.
Why SPG do not educate staff in the bars of this promotion? This is not the first such situation I encountered.
Few days after that I was in Paris (Westin) and they even had separate prices for SPG members in the menu - as a bright example.
I had to ask at reception for points and when the manager came - I got a discount and they copied my card, but there is still no points.
Why SPG do not educate staff in the bars of this promotion? This is not the first such situation I encountered.
Few days after that I was in Paris (Westin) and they even had separate prices for SPG members in the menu - as a bright example.
In addition, please review this thread.
FAQ: Yes, it's a Starwood benefit: points for meals without a stay
Mods, can this be merged?
#11
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Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
This has been discussed to death. Send your receipts to [email protected]
In addition, please review this thread.
FAQ: Yes, it's a Starwood benefit: points for meals without a stay
Mods, can this be merged?
In addition, please review this thread.
FAQ: Yes, it's a Starwood benefit: points for meals without a stay
Mods, can this be merged?