Originally Posted by
EtihadHelp
It doesn't sound like you've have a good experience with us and we would like to turn that around and learn more about this.
Our team will be happy to contact you directly to get this resolved for you
I sincerely hope you can prove otherwise. Thanks for the response anyway.
I just want to mention how smoothly other airline works. Last year I flew the same route Australia - Germany with Emirates. I was asked whether I want to join the reward program at checkin. I received a membership number on a boarding pass card. When I came back I activated my account online and all miles were credited.