Sofitel Bali Nusa Dua
Next week I'll (try to) go to the Bali Sofitel.
I reserved a suite with Club Millesime access.
Today I read on the hotel website that the club as the spa and the fitness are not available!
And I booked in may a non refundable/annulation reservation, for 7 days...
What can I ask for that downgrade service and more, if I can't go in Bali due to volcano ashes, shall I lose all my money?
I am Gold A-Club member