Originally Posted by
DocP
While I love Uber, this may be a case of Uber trying to have it both ways. Market a cashless, no tip service to customers and allow drivers to believe that tipping is appropriate by not outright forbidding tips.
Uber says that tip is included in the fare. I agree with the other poster that you should report the driver who misled you. How do you feel about restaurants who include the tip in the check, but don't make it clear and thus do get a double tip from some patrons?
Originally Posted by
tigerhunt2011
This ^^^
For me:
5 is a perfect ride. Water & chargers provided if it's Uberblack. Air conditioning offered, no crazy music playing. Automatic 5 if they have the Spotify thing worked out (which I've done once out of 200 rides so far).
4 is a good driver with small problems. Car is dirty, air conditioning not offered, no water or chargers (or even a substandard vehicle) with black, they have screamo/Metallica/obscene rap playing (which has happened multiple times with no regard to what I might want to hear as a passenger)
3 is LOUD music, filthy vehicle, stained seats, unbearably hot with no effort to accommodate, driver doesn't understand that they must follow the pin for pickup and typed address to drop off
You are quite strict with 5s and loose with a 3 star rating.