AT&TWS in So. Calif was created by acquiring "LA Cellular" eons ago... The current ATTWS locations are CLUELESS on everything. At least LA Cellular had a hotshot tech in each location to do rework (e.g. firmware upgrades, etc) or help with complex network or coverage issues. Everytime I went into our local location with a dead cellsite issue, it was fixed in a few hours. Walk into an ATTWS location tell them that GSM or TDMA coverage has deadspots that weren't there a day ago (e.g. a dead cell site) and they don't want to hear it... You get the standard canned speach on coverage varies... yeah; sure it does. Stand outside my house with full signal. Come back the next day , NO SIGNAL (this is outside in the SAME spot).