I just got back from a Sprint store, where I attempted to port my number. It didn't go so smooth...here's what happened.

I work for a major company, and we get a 20% monthly discount off of any plan at Sprint. I went to the store to switch both mine and my wife's phone. It was their first switch of the day, so they weren't exactly sure how to do it. The manager worked with the sales person to do it. While they were working on it, we wandered around the store looking at the various phones. After about 20 minutes, the sales person told me that we might as well go to lunch because it would take up to 45 minutes to port the number. It was 12:30, and we were hungry, so we did. We came back at 1:15, and the store was quite busy. We waited for the person we talked to earlier to get done. When she finished with a customer, she saw us and immediately went to the manager to say something. The two of them approached us and told us that there had been a problem with porting the number. Apparently they forgot to add the corporate discount when they put the port request in. But instead of just adding my discount to the account, they cancelled the port so they could redo it. But they didn't know that cancelling the port would take several hours. So they told me they'd call me once they were able to do it successfully, and that it might be as late as 5 or 6 until they're able to do so. Luckily it's not a bid deal for me. The store is only a few miles away, and I can just swing by after work. But if I had gone out of my way, I'd be pissed.

They were waiving the activation fee, and we got a free phone. There was no out of pocket fee for us. We're switching to a plan that gives us more minues and nationwide long distance (didn't have before). And it's about 10% less per month than we were paying before. Assuming the re-porting goes smoothly and I'm all set up by tonight, I'll be very happy. If not, I'll be a little peeved and will definitely post my experience here.