Originally Posted by
DragonInTheAir
Dear All,
Please note again at the check in counter I was advised the flight was cancelled and then advised to go to the ticket counter to check for potential alternatives. Knowing there was 90 minutes till the Qantas flight departed and knowing that Cathay were unable to accommodate me to Manila the previous week I took the liberty of booking the Qantas flight.
Why couldn't Cathay at the check in counter offer me an alternative flight option / route if they had one ready to offer? At the Cathay lounge I updated the Cathay team with my flight details and even received one of their standard flight cancellation letters and even then Cathay refused to refund even with this generic signed letter.
It's more than just printing a new boarding pass for you... An airline need to check seat availability, check if there's agreed rate between them, re-ticket your ticket etc etc... If every check-in counters does so then the check-in queue will be even worse in such adverse situation... So check-in counter only needs to focus in getting passengers to Hong Kong. Foreseeable misconnection? Pass out to ticketing. Of course 1 counter is adequate or not is debatable, I don't see any problem of not handling your case at check-in counter
You can't expect every one there no matter what post/role he/she is in to help you resolve your problem... Else you risk yourself to be a DYKWIA guy...