Originally Posted by
Courmisch
Yesterday, the gate agent at Arlanda specifically said "you have been upgraded to business", not "we have upgraded you to business". And it would be odd for non-Finnair ground staff to deal with this, Admittedly, I could just be overinterpreting.
Last month on HEL-CDG flight a gate agent congratulated me that I have been upgraded to J. This was very strange because I had upgraded myself earlier already with points. I told this to the agent who just replied: "Oh, really?" On the same flight, one couple was split because of the op-up.