Dear Flyertalk Team,

Requesting your expertise and guidance here please.......

On May 26 was booked on Cathay to go to Sydney - obviously via HK. My flight was cancelled allegedly due to bad weather even though other Cathay flights were then departing albeit 4 - 5 hours late. Cathay declined to accommodate me on way of these flights thereby ensuring I would definitely miss my Sydney connection and / or the last Qantas HK connection if Cathay decided to relocate me to Qantas on the last flight - if I made it to HK......

Now as Cathay had the week prior cancelled my flights to Manila and no other same day flights were available to be booked I had to stay in Shanghai and cancel my Manila trip. Cathay offered a refund in full as they thankfully should.

However as I had critical meetings in Sydney on Wednesday 27th May, I had to get to Sydney. As such I booked a one way ticket on Qantas as the Cathay re ticketing office at Pudong Airport had a line up on 40 plus people deep and 1 staff member serving. Now Cathay is declining to either refund the Qantas ticket or half the Cathay ticket.

I don't understand how Cathay can try to make me pay for a service I haven't consumed or alternatively not refund me for the cost of the one way Qantas ticket.

I have now been dealing with Cathays online feedback department for a month now without success.

I welcome your feedback and guidance as to how I should proceed from here.....

Many thanks,